working at computer

Bill Pay

Free, Quick, Easy-to-use and Convenient. It's Just That Simple.

  • View your bills online
  • Send money to an individual
  • Pay virtually all your bills from one website
  • Schedule single, recurring or future-dated payments
  • Make changes to scheduled payments before they are sent
  • Receive e-mail notifications that remind you of bill activity
  • Track your payment status and history
  • Customize reports to track budget spending
Online Transactions may decrease your chance of identity theft which often traces back to lost or stolen documents. CSB of Lankin provides a completely secure environment in which you can pay your bills and all your personal information is kept confidential.

*In order to access Bill Pay you must be signed up for our Online Banking. You are able to enroll on your own on our home page.  If you need assistance please contact a Customer Service Representative and they will be more than happy to assist you.
What are the primary benefits of Online Bill Pay?
  • Save Time
    • With Online Bill Pay, you can receive and pay your bills online, all in one place.  That means no more visiting multiple websites to pay bills or trips to the post office to mail checks.  In addition, smart features such as recurring payments allow you to automate regular bill payments.
  • Save Money
    • Paying bills online saves on postage, envelopes, late fees and checks.  If you pay just 10 bills per month, you can easily save over $100.00* per year.
  • Stay Organized
    • Your payment history is stored in your online account, so you won't have to sort through paper receipts or visit multiple websites to access past transactions.
  • Gain Peace of Mind
    • Paying bills electronically means no risk of mailed checks getting lost or stolen.  Plus, you can stop worrying about missing a bill payment when you set up reminders and automated recurring payments.
  • Help the Environment by Saving Paper
    • With Online Bill Pay, there are no checks to write or envelopes to mail.  That's good news for you and the environment.
*Savings are approximate and based upon the average annual cost of stamps, envelopes and checks required for paying 10 bills per month.

How do I register for Electronic Bill Payment?
  • Once registered for Online Banking, you will need to initially register for Bill Pay from a desktop computer.  Navigate to the Payments page and click the Enroll button.  After the request processes, you will see a success screen and a prompt to Add a payee.  
How are payments delivered?
  • Payments may process electronically or by check.  Electronic payments will either process through ACH or by virtual card.  The goal is to deliver your payment securely, using the fastest method available for your payee.  All other payments are made by paper checks that are mailed via the U.S. Postal Service.
How long does it take before my payment is received?
  • Generally, your payment is received within 2 to 7 days, depending on whether or not it is sent electronically or via paper check.
What if the Payee states they never received my payment?
  • There is tracking on all payments.  Contact your local CSB Branch and we will assist you.
Is Online Bill Pay secure?
  • Paying bills online is one of the safest ways to pay your bills.  Online Bill Pay helps guard against identity theft from lost or stolen checkbooks, bills and statements.  It also increases your privacy because only you can access your account information, account numbers and payment history.  As a result, you maintain tighter control of your account with real-time access to your payments activity.
Is it possible to schedule recurring payments?
  • Yes.  You can schedule weekly, semi-monthly and monthly recurring payments.  The final payment of a recurring payment scheme is designated by a "Final Payment Date."
When I add a new payee to my bill payment account, or change my account number, how quickly will the change take place?
  • When you update the information for the bill payment account, the changes are implemented virtually instantaneously.
When is Bill Pay available?
  • You can schedule payments 24 hours a day, seven days a week?
If I schedule multiple bill payments for a single day, how will my account be debited?  As a lump sum or separately?
  • Each bill payment is debited separately.
What if I do not have sufficient funds on the day Bill Pay debits my account?
  • Our Bill Pay vendor verifies that your account has sufficient funds twice a day.  Once at 8am and once at 3pm Eastern.  If funds are available, the payment will move to a processed status and pay out that day.  If funds are not available at 3pm, the payment will move to the next business day. 
How do I place a 'Stop Payment' on a bill payment?
  • A payment may be edited or deleted anytime before the "process date."  Payments that have been remitted electronically cannot be stopped.
Adding a Payee
  • Select Payments and select Add New Payee
  • Select an Option
    • Select Add a bill.
    • Select Add a Person
      • Direct Deposit
      • Email
      • Text message (SMS)
      • Check
    • Complete the filed to create a payee.  The new payee appears on the Payments screen with a payee Details screen that appears when the payee is selected.
    • Note:  The physical address should be accurate according to the USPS database.  Also, the address must be a physical address and not a PO box.
Deleting a Payee
  • From the Payments landing page
    • Select the Payees tab in the Payments section.  Select the payee you want to delete.  Select a payee.  Select Delete.  When asked to confirm, select Delete again.  Select OK.
Editing a Payee
  • From the Payments landing page
    • Select the Payees tab in the Payments section.  Select the payee you want to edit and the select Edit.  Change the fields on the Edit payee screen as desired.  Select Submit.
Paying a single bill
  • Choose an option
    • Select Payments from the Main Menu
    • Select Pay a bill in the quick actions section of the dashboard
    • Select Pay a bill from the Payments section of the dashboard
  • Select a bill to pay
    • The Single tab on the Pay a bill screen is selected by default
    • On the Single bill list, locate the bill you want to pay
    • Tip:  Filter to narrow search results by People or Company, or sort results alphabetically or by Last paid.
  • After selecting a bill, complete the fields in the form, including From, Amount, and any additional options such as Frequency, Sends, or Notes as desired. 
    • Tip:  If desired, you can select Add memo or comment to add information in the Comment field for a payment.  For check payees only, you can place a note in the Memo field for the payee to see.
  • Choose an option
    • If the payment is a rush payment that requires an address to be completed, select Next.
    • If the payment is not a rush payment, continue to the next step.
  • Select Submit.
  • Select Done when the Payment submitted screen appears.  If the payment requires approval, a message appears above the Done option telling the end user that approval is required before the payment will process.
Paying Multiple Bills
  • Choose an option
    • Select Payments from the Main Menu
    • Select Pay a bill in the quick actions section of the dashboard
    • Select Pay a bill from the Payments section of the dashboard
  • On the Pay a Bill Screen
    • Select the Multiple tab
  • Use the filters and the Search payees field to locate on or more payees.
  • Once one or more payees have been selected, choose the From account, Send on date for the payment, and the Amount.
    • Note:  The form allows you to choose different dates for each payee.
  • When all details are complete, select Review and pay
  • Select Submit payments
  • On the Payments scheduled screen, select Done.
Editing a Recurring Payment
  • Select Payments from the Main Menu
  • In the Payees section, select a payee that has a Recurring label next to it
  • Select a payment from the payee Details screen.
  • Choose one of the following steps.
    • Delete a Recurring Payment
      • Select Delete
      • Confirm the decision by selecting Delete again.
    • Edit a Recurring Payment
      • Select Edit Payment
      • Configure the payment details as desired.