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MasterCard Debit

Our Debit Cards Will Help You Get the Things You Need

CSB offers Personal, Business and HSA Debit Cards.  So if you're traveling around the corner or around the world, our Debit Cards give you all the financial security you'll need.  There's no need to worry about carrying or losing cash or checks.  Also use your Debit Card for cash at ATMs worldwide.  A CSB Debit Card is accepted anywhere in the world where you see the MasterCard logo.  

If you have any questions regarding your debit card please feel free to call our debit card processors, Lexi in Park River at 701.284.7272 or Amanda in Edmore at 701.644.2231.
I've forgotten my debit card PIN.  How do I get another one?
  • Stop by or call your local CSB branch and someone will be happy to assist you with resetting it.
The chip on my card isn't working, can I order a new one?
  • Yes, contact us and we will order a new one for you.
What if I need my new card right away?
  • We can express ship it to you,  there is a $50.00 two day rush delivery fee.
I've traveling out of state or out of the country.  Will my debit card work?
  • To make sure your card does work while you are traveling, you will need to call your local CSB branch and let them know what dates you will be traveling and what states or countries you will be traveling through.  We will take care of the rest.
  • You can also put in a travel notice from card management within your online banking.  From the dashboard, scroll down to card management, select the airplane icon, select add travel notice, type in destinations and dates, hit save.  Please note that for international travel you will need to contact your local CSB branch.
I have fraud on my card.  How do I report it?
  • You can call our debit card processors or our Fraud Department at 1-800-237-8990.
Can I turn off my debit card if I lose it?
  • Yes, you have 2 options to choose from when logged into online banking.
    1. If you may have misplaced your card you can temporarily lock it.  From your dashboard or within your checking account, access card management.  Select the appropriate Debit Card.  Click on the green toggle switch and select lock card.  Transactions will be denied, but recurring payments may continue.  Any credits or deposits to the card will still be allowed.
    2. If you are sure it is lost or stolen, access card management and select card.  It will open a popup box asking if you would like to report it as lost or stolen, choose the appropriate option and follow the prompts from there.
There's a lot of fraud happening these days.  Are there alerts or protections I can set up on my card?
  • Yes, there are many alerts to choose from.
    1. Locations - You are able to set a notification or block transactions from specific locations.
    2. Merchant Types - You are able to set a notification or block transactions from specific merchant types.
      • Department Store, Entertainment, Gas Station, Grocery, Household, Personal Care, Restaurant, Travel, Age Restricted, Other.
    3. Transaction Types - You are able to set a notification or block transactions on specific types.
      • In-Store, eCommerce, Mail/Phone order, Auto Pay, ATM, Other.
    4. Spending Limits - this allows you to set both individual transaction and monthly spending limits.
      • Spending limit, Spending alert, Monthly spending limit, Monthly Spending Alert.
How will I be notified if something was blocked?
  • Notification Settings - You can set preferred notification methods for both blocked transactions and notification alerts.  By default, In-app message will be selected for both, but users may enable any or all of the following options:
    1. In-app message
    2. Email
    3. Text message
Debit card fraud results in losses of millions each year. At CSB we understand that fraud can cause a lot of stress, frustration and other emotions that can quickly turn a good day into a bad one. That's why we're always watching for signs of debit card fraud. Our Fraud department has systems in place to review card transactions that appear suspicious.  If they are flagged as fraud we may:
  • Add the card to a fraud watch list;
  • Attempt to verify the suspicious activity by
    • email
    • text message
    • phone call; and/or
  • Temporarily suspend the card to prevent further fraud.
While we can't guarantee that we'll catch all fraud before it affects you, our fraud analysts will make the verification and resolution process as quick and painless as possible.

It's imperative that you, the cardholder, are constantly aware of where your card is at all times. It's also important to have current anti-virus and firewall settings on your computer to prevent thieves from capturing your confidential information. It is also very important that we have current contact information for you in case the need arises.